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Website availability
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Access to this website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
Website access
blinds-hut.co.uk grants you a limited license to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it under any circumstances. This website or any portion of this website (including any images, logos or descriptions) may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited or used for any commercial purpose.
Your details
We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
If you use the website, you are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.
Please inform us immediately of any changes to the information that you provided when registering.
Your conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
You must not use this website for any unlawful use or purpose, to include but not restricted to any of the following activities:
- In connection with a criminal offence or other unlawful activity:
- Send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam". GENERAL
All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of blinds-hut.co.uk.
You may not systematically extract and/or re-utilise parts of the contents of the website without our express written consent. In particular, you may not utilise any data gathering and extraction tools to extract any substantial parts or information contained on this website.
Our contract
When you place an order to purchase a product from blinds-hut.co.uk, we will send you an e-mail confirming receipt of your order and containing the details of your order.
Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you. That acceptance will be complete at the time we send the Confirmation of Dispatch E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.
Customs
When ordering goods for delivery overseas you may be subject to import duties and taxes. You will be responsible for all such charges, together with any additional charges for customs clearance.
Product quality guarantee
General information
All products are quality checked before dispatch but in the unlikely event that you experience any problems please e-mail us at: service@blinds-hut.co.uk.
We will deal with your queries quickly and efficiently, and if necessary arrange for a replacement to be sent without delay. If you return products that were posted free of charge by us as a result of the order value exceeding £100, we reserve the right to charge a postage fee if all or part of the order is returned to us results in the aggregate value of the goods not returned to be under £100.
Accepting and/or receiving goods from us
Where you order goods from this website, and they are dispatched to you from any of our nominated carriers or postal methods, you agree to inspect the goods so far as is practical before you sign and accept them. This applies to anyone accepting goods on your behalf. We may not be responsible for damage to goods that was identifiable at the time the goods were delivered, unless notified to our nominated carrier company that the goods are damaged at the time of signing. This notification must be in writing.
Blinds guarantee
As a commitment to the quality of the products we offer, we offer a 3 year guarantee against manufacturing defects in your blinds. If during that period your blinds suffers from a defect that is covered by our guarantee, then we will make suitable arrangements for the blind to be repaired or replaced, at our total discretion. Carriage costs for repairing blinds are at the customers cost after the first 12 months.
Exclusion to 3 year guarantee
We only have a few exclusions to our guarantee and they are as follows:
- Accident
- Wear and tear
- Misuse or alteration
- Products used in non domestic environments
- Non adherence with measuring, fitting or maintenance instructions
- Exposure to elements
- Normal fabric fading due to fabric properties.
Losses
We will not be responsible for any indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed. Blinds-hut.co.uk does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty.
Whilst we take reasonable precautions to ensure our website is free from viruses, spyware and any other similar programs, we do not accept liability for any viruses transmitted or received during the use of this website, and it is your responsibility as the user of this website to have appropriate and or adequate software to protect against any of the above.
Measurement Insurance
Measurement insurance is a simple service we supply to allow you to be sure that in the event that you make a mistake when measuring your made to measure product, you will receive a replacement free of charge made to the correct sizes by us, or we may alter the product to be the correct size.
There are some simple conditions to this offer as follows
- The product must be a made to measure item
- The replacement blind must be for the same window
- The insurance is for a replacement blind, not a refund
- The cost of the replacement product must be the same price as the original order
- You must let us know within 14 days
- Incorrectly measured blinds should be returned to us, with the original order reference. Your replacement blind will be made once we have received the incorrectly measured blinds back.
- Measurement insurance is only available against the original purchase and only 1 replacement is possible.
- At our discretion, we may alter the product and charge an alteration fee where this is practical. We will agree all charges with you prior to alterations taking place.
Child safety
All our blinds are supplied as standard with a legally compliant child safety device. You accept by using this website and purchasing a product from us that it is your responsibility to ensure the fitment of the child safety device in accordance with the instructions provided, and you further accept that Blinds hut and any associated or connected company will not be liable for any injury caused if those child safety devices are not fitted correctly.
Pricing and availability
We list availability information for products sold by us on the website. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable, and we will confirm dispatch of your goods by way of a Confirmation of Dispatch E-mail.
Care instructions
You agree to be bound by the care instructions we provide to you with any product. Packaged items will usually contain care instructions in the packaging, and with other items we may provide literature details how to care for your products. You agree when purchasing from us that Blinds Hut will not be liable for damage/loss to goods where the care instructions are not followed. If you are unsure on what actions to carry out, then refer to the website for the product information, or alternatively contact our customer service department who will provide the necessary care instructions for you.
Shrinkage and colour loss
When soft furnishings are washed, some slight shrinkage and some colour loss may occur. Details of this information will be provided with your products, either on the packaging, or additional leaflets provided by us. You accept this information as part of the terms and conditions and agree that and colour loss or shrinkage mentioned in this information is reasonable.
Our contact details
General Enquiries should be sent using our online form. Click here to email us.
Our postal address is Blinds Hut, Unit 6, Winpenny Road, Newcastle under Lyme, ST5 7RH.
Please note that as we are an internet based business, we constantly monitor our incoming emails, and while we provide contact details by telephone, any response to a problem or query will be dealt with more quickly through email. If you require us to call you regarding a problem, please provide all necessary contact details, and a convenient time.
Blinds hut is a trading name of Terrys Textiles Ltd, registered office at DPC, Vernon Road, Stoke on Trent, ST4 2QY. Company number 03978308, VAT registration number 279 3779 90.
Alteration of service or amendments to the conditions
We reserve the right to make changes to our website, policies, and these Conditions of Use at any time. You will be subject to the policies and Conditions in force at the time that you use the website or that you order goods from us.
Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.
